Shipping Policy
Thank you for choosing CIXI’S NAILS. This Shipping Policy explains our shipping procedures, delivery options, and related information for orders placed on our website. Please review the following details to understand how we handle shipping and delivery of your purchased products.
Processing Time
Order Processing: Once you place an order, please allow us 1-2 days to process and prepare your order for shipment. We aim to process orders promptly, but please note that processing time may vary depending on the availability of the product and order volume.
Order Verification: In certain cases, we may need to verify your order information before processing it. This verification process is performed to protect both you and us against fraudulent transactions. If we require additional information or encounter any issues during the verification process, we will promptly reach out to you via the contact information provided.
Shipping Methods and Delivery
Shipping Methods: We offer multiple shipping methods to cater to your preferences and location. The available shipping methods, estimated delivery times, and associated costs will be displayed during the checkout process. Please note that the estimated delivery times are approximate and do not include the processing time.
Delivery Address: It is your responsibility to provide us with accurate and complete delivery address information. Please ensure that the shipping address you provide is correct and accessible, as we will not be held responsible for any delays or issues arising from incorrect or incomplete addresses.
Shipment Tracking: Once your order is shipped, we will provide you with a tracking number and relevant tracking information via email. You can use this information to track the progress of your shipment on the respective shipping carrier’s website.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient, and we recommend contacting your local customs office for more information before placing an international order.
Order Status and Updates
Order Confirmation: After placing your order, you will receive an order confirmation email containing your order details, including the items purchased, billing information, and shipping address. Please review this email carefully and contact us immediately if any information needs to be corrected.
Shipment Updates: We will keep you informed about the status of your order through email notifications. These updates may include order processing confirmation, shipment tracking information, and any significant updates related to your order’s delivery.
Order Issues and Support
Lost or Delayed Shipments: While we strive to ensure timely delivery of your orders, unforeseen circumstances such as weather conditions, natural disasters, or logistical issues may occasionally cause delays. If your shipment is significantly delayed or lost, please contact us, and we will work with the shipping carrier to resolve the issue and provide you with appropriate assistance.
Order Changes and Cancellations: Once an order has been placed and processed, changes or cancellations may not be possible. However, if you need to make any modifications or cancel your order, please reach out to us as soon as possible, and we will do our best to accommodate your request, depending on the status of your order.
Contact Us
If you have any questions, concerns, or require further assistance regarding our Shipping Policy, please contact our customer support team at [email protected] or through our website’s contact form.
By placing an order with us, you acknowledge that you have read, understood, and agreed to our Shipping Policy and the associated terms and conditions.
Thank you for choosing CIXI’S NAILS. We appreciate your business and look forward to serving you!